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FAQ
 Noise
| Q: |
My pump is extremely noisy. What can I do? |
| A: |
If you are experiencing excessive noise, you will need to determine whether it is: (1) bearing noise, (2) vibration noise, or (3) hydraulic noise. If, after isolating the source of the noise, you are unable to determine a cause, you could consider covering the pump with Serene+. |
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| Q: |
I'm just wondering since nothing covers the motor, what sound is actually dampened? |
| A: |
We only cover the impeller enclosure which produces the high frequency noise (due to cavitation). We have measured continuous noise dampening results of 75-93%. |
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| Q: |
Isn't the motor making all the noise? |
| A: |
No, normally, the motor doesn't produce nearly as much noise unless you have a bad bearing. It is due to cavitation and the pressure in the pipes. The more elbows the more noise. |
Product information
| Q: |
I found you in a blog on the internet talking about pool pump enclosures and noise issues with pool pumps - Do you still have a brochure of the product you discussed in that discussion thread ? I have a pool pump that is making an issue for one of my neighbors and for the bedroom in my home where the pump is near. |
| A: |
Yes, download the brochure listed |
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| Q: |
To install Serene+ do I need to use my pool service technician? |
| A: |
No, assembly is very easy and can be completed in minutes. All the panels are secured with Velcro. |
Ventilation concerns
| Q: |
Does the Serene+ allow for adequate ventilation as specified by manufacturer? |
| A: |
We do not cover the motor; we only cover the skimmer/impeller enclosure, so no risk of the motor overheating. Serene+ is designed for reducing the high frequency noise produced by cavitations. Please take a look at the various installation pictures. The only pump that we fully cover is the Pentair Intelli-Flo, because that pump has a built-in cooling fan and the fan is noisier than the motor while running at highest speed. |
Material resilience
| Q: |
Is Serene+ weather resistant? |
| A: |
Yes, the outer layer is made of a Heavy Duty Sturdy Vinyl coated with PVC (Ultra violet protectant) that can withstand high ambient temperature with a Cold Crack of -55 degree F. |
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| Q: |
My pump is very close to the filter, can I still use Serene+? |
| A: |
Yes, our material is flexible however very dense and heavy (20 Lb). |
Price
| Q: |
My neighbor has multiple pumps for his large pool, water features, and spa - all under my bedroom window. Since I will need multiple covers, cost is an issue. Can you give me an idea of the price? |
| A: |
The basic price is $199.99 + Shipping + CA tax. We give 10% discount when you order 3-5 units. |
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| Q: |
Do you offer volume discounts for distributor or pool Service Companies? |
| A: |
Yes, Please contact Laurent @760.736.4987 () |
Buying
| Q: |
How would I purchase a cover? |
| A: |
Go to: or |
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| Q: |
Can your company design a custom cover for my pump? |
| A: |
Yes, Just complete the custom order form: |
Shipping
| Q: |
Can you ship outside the US? |
| A: |
Yes, we have shipped in the Canada, Europe, and Australia. Customer is responsible for import fees at custom. |
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| Q: |
How long does it take to ship Serene+? |
| A: |
Please allow 1-2 weeks, we will notify you of any delays. |
Return policy
| Q: |
What type of trial period or guarantee do you offer? |
| A: |
100% Satisfaction Guaranteed. If you are unhappy with the product you may return it up to 30 days after delivery for all a full refund minus shipping & handling charges and custom design fees. The buyer is responsible for all shipping cost. |
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